TERRIBLE CUSTOMER SERVICE!!!! As a long time buyer of luxury vehicles, there is an expectation of a higher quality of customer service. Paying for a luxury vehicle means paying for the luxury expereince. No one should ever have a receptionist nor a rep tell them what someone's car is expereincing is not a big deal. They are not knowledgeable about the maintenence nor about how the vehicle should work on an everyday basis. They are not willing to work with their customers schedule to help them in emergencies and they run out of loaner cars then tell there customers to go spend more money for a rental car if they have something to do for the day. Sorry people have jobs and cannot sit a wait on your crappy service that your over charging for anyway. The service rep was very inconsiderate and clearly could care less if they lost a customer. Not only have they lost a customer but they have lost 2 from this expereince.
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