We remodeled a kitchen in 2010 and bought most of the appliances from Don's. We visited all of the showrooms and talked to many of the sales people. Some of the items purchased were floor/demo models. The dishwasher (demo) required a service call. I was pleasantly surprised by the help and concern from the service department when scheduling the service call. The service technician arrived as scheduled and the dishwasher was repaired correctly. Keith was the salesperson that helped us with the purchase of the dishwasher and we appreciated working with him.\r
We built a house in 2011 and bought all of the appliances from Don's. The blower motor did not function correctly when installed. Again, the service help from Don's was courteous and helpful. This was more challenging because the blower motor was installed on the roof. The service call required coordination with Don's and our installer to fix the motor.\r
Because of the care and concern from Don's service group when our 15 year old Kenmore dryer needed service I called Don's and asked if they would service an appliance we did not purchase from them. They agreed and was able to fix the dryer. Don's called and asked if I wanted to move up the schedule date when they had a new opening in the schedule.\r
This is a long review but wanted to share that all of my interactions with Don's Appliances has been positive and I will look to Don's to buy appliances in the future, primarily because in my experience Don's appears to be committed to service.
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