Our carpets were cleaned four days ago by Oops! We won't be using Oops! again. For starters, it took an undue amount of time for the carpets to dry -- more than 24 hours. Calls to a company supervisor were not returned until Saturday afternoon. We were told that the carpets should have been raked and the supervisor offered to come and rake them Monday morning. By then, of course, the carpets had dried.\r
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Secondly, a large stain in a prominent place wasn't removed by the cleaning process. I was remiss in failing to notice it until after the technician had left. Fortunately, my wife was able to remove it with vinegar.\r
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In addition, I felt we were overcharged: One large area (the equivalent of two 250 sq. ft. rooms) and one bedroom were cleaned, but we were charged for two bedrooms. Upon calling this to the attention of the Oops! supervisor he dismissed my grievance, contending that our large area included one of the two ""bedrooms."" \r
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Finally, I was disappointed in the ""spin"" by Oops! personnel: It seemed there was a greater emphasis on providing excuses rather than in pleasing a customer. It was almost as if they weren't interested in repeat business.
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