I scheduled appointment with Calhoun Plumbing for 8am Saturday 2/23/13, the plumbers did not make it to the appointment until 8:32am, which is stated on the work order. I showed Calhoun Plumbing the problem which was a backed up sewer line which caused poop and sewage and toilet paper to back up in the basement. Calhoun guys said it will take a snake machine, and they will need to go thru the toilet. Calhoun takes an hour to finish job, that was fine. They brought out some roots and made it to us like those particular roots was the issue. I am a female, so I figured it was enough to fix the problem. Calhoun said they ran the rinse cycle to insure the job was fixed. I took there word for it. I paid the $241.00 bill and they left. \r
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Later that night I started to wash the clothes that was ruined from the basement backup, and the back up started to happen again, this time with alot more old poop and toilet paper coming out. This is when the problems start. When I called back to say the problem wasnt fixed, I got into a full dispute with ""Trisha, Calhoun receptionist"" about the fact that she was going to charge me all over again for the guys to come fix what they never fixed. I told her I will call back Sunday morning, expecting more professionalism. When i called back Sunday, she sent me to voicemail. I call back Monday, still with poop in my basement, and Calhoun Trisha hands the phone over to Calhoun's ""Mike"", which he goes in a full out rage about how Calhoun is ""being nice with allowing guys to come out for 1 hour free."" He didnt even let me tell him my concern. At this point I was overheated with the lack of professionalism and lack of concern for the consumer. \r
I cancelled the check that was wrote to pay for the service. I hired Roter Rooter, I watched the whole process, and the kitchen trash can full of roots and debris come out the hole. I paid an extra hundred dollars for this service, but it was done right, the first time. But I still feel responsible as a consumer to warn about Calhoun.
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