I have been driving a Ford 2001 Econoline for the past 13 years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One of the best service person I have ever worked with was a gentlemen by the name of Wayne Miller. His straight forward, honest and friendly approach kept me coming back knowing I was getting the best service possible. When he told me that the Van was starting to have serious problems, I new I had to start looking for a new car that would fit our family of 6 (and 3 dogs). In the past, I have bought several cars from Pam Hammersmith at Fair Oaks. She is extremely knowledgeable about Ford and Lincoln products. She is personable, no pressure, honest and spent several hours with me making sure I new everything about the cars I was looking at. \r
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Even though I have had a great relationship with Fair Oaks Ford/Lincoln, I owed it to myself to look at other dealerships. I looked at Audi, BMW, Lexus, Acura, Mazda, Buick, GMC, Cadillac and other Ford Dealerships. Since I am 6'-4"", it is a challenge finding cars that are comfortable and roomy for others when I have my seat all the way back. After test driving and ruling out a number of choices, it was between Ford/Lincoln and Cadillac. Cadillac was the only other dealership that actually gave me the time of day and no pressure. I saved Ford for last. Cadillac was very tempting but I would have to make sacrifices.\r
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I went back to Fair Oaks Ford/Lincoln. Pam's service, knowledge and the willingness to make sure I explored all choices was far more superior compared to all other dealerships I visited. She went so far as to make sure I test drove all cars I was interested in and comparing the measurements between cars to make sure I had the most room! Also, Wayne Miller kept checking with me to answer any questions I might have on the car's performance and repair record. He also told me what car engines I should stay away from that had a few issues with in the past year. I have never had that level of service before. \r
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After all the reading, test driving and the research on line, my wife and I decided on the 2014 Ford Flex. Since Fair Oaks did not have the vehicle I was looking for, they found it and had it back at their dealership within a day even though it was in another state, several hours away. Unfortunately my family and I were leaving the next day for a long weekend and could not pick up the car till after Christmas. Pam called me to even say she was sorry not to have the car in time for our trip. Could you believe that! It only took them a day to get and she was calling me to say she was sorry! That personable touch reinforced that I made the right decision to buy it from Fair Oaks Ford. \r
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The service didn't stop there. I then received calls and texts from Robert Wojtan to let me know the progress they were making with the extras I wanted that the dealership was suppling. Even though he was off, Robert still kept in touch with me. That goes above and beyond the call. \r
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When we came in to pick up the car the day after Christmas, it was ready to go. Everyone was very hospitable, caring and thoughtful. Even Wayne Miller came over to make sure I was satisfied. \r
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Usually I do not write reviews, although, I wanted to make sure everyone new about the experience we had at Fair Oaks Ford/Lincoln. Thank you to all that helped us there and I am sure anyone reading this would be doing a disservice to themselves if you do not consider stopping by Fair Oaks for the best service possible.
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