I am an extremely dissatisfied customer.\r
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I was never informed that a confirmation call was going to come the day/morning of the appointment (which I set three weeks ago). I assumed that one might come the day (or several days before). I was left voicemails at 14 minutes before (9:46 AM) our appointment and 19 minutes into (10:19 AM) our appointment. I was unavailable to speak on the phone at either of those times. I did not receive the voicemails until 11:55 AM, then immediately called your offices, who told me that my appointment had been cancelled and attempted twice to correct me about what had happened when I called originally to set the appointment, saying that I was told that a confirmation call would come 30-40 minutes before the appointment (which did NOT happen).\r
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This is absolutely terrible customer service. No email confirmation the week (or even the day) before. Correcting a customer on what happened (even when the correction wasn't what happened, either!). Cancelling an appointment on a new customer who is unfamiliar with your procedures and simply needs a heater checked.\r
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I will be sure to post this in other places online to make sure that other customers do not have my bad experience. I expected ""champion"" service as promised by your multiple advertisements, and did not receive it.
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