I called Dr. Fix-it to fix a toilet that wouldn't fill. I called early in the morning and explained that I needed to find a plumber who could visit that afternoon, due to my limited availability. The dispatcher told me there were still several slots available and it shouldn't be a problem. Unfortunately as the day progressed there were many calls and unforeseen delays. I kept checking in and explained my availability situation, and the company sent someone out that night. Help arrived 3 hours after the end of my window, but I was grateful that the company honored their commitment.\r
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Chris H. was fantastic. He diagnosed the problem as a frozen supply line, and thawed it quickly with electric current. He was competent, friendly, professional, and polite. He also was genuinely concerned about preventing damage to my home from frozen pipes, and took the time to show me how to take winterizing steps when out of town.\r
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Unfortunately the line refroze overnight. I had difficulty reaching Doctor-Fix-it on a Saturday morning (main line and emergency line were not answered), but I was able to contact someone through the website and the company dispatched someone immediately to make it right. Turns out it was Chris H again! He re-thawed the line and then creatively solved the problem by giving me a way to continuously run water through that line during very cold weather. I appreciated his creativity and expertise. \r
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All told, 5+-stars for the technician Chris H., and maybe 3-stars for the scheduling/support staff.
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