I replaced my lint trap, with a part I purchased from this store, last week, easy. But after replacing the part, my dryer stopped heating. No luck troubleshooting on google or you-tube, so called store and made appointment. Technician showed on time, was very nice and courteous. I already had dryer apart (no work there). explained what I replaced, he looked and saw a wire was switched; unplugged and re-plugged on next terminal over and WALA heat. Then proceeded to write up a bill for $75, Literally took longer to write up the bill than fix problem. WOW, Not blaming the tech, he felt bad and wouldn't have charged me, but explained just following store policy. Didn't know the business was hurting so bad. I get it time is money, but really, there are some integrity issues when the only real work completed was driving to my house. I guess it could have been worse, he could have seen the wire and replaced my heating element, for the extra money. Luckily the technician had more integrity and pride, even if the company made him the bad guy. SAD, probably wont call them again or recommend. Thanks for fixing my dryer, enjoy the $74.85 per second rate, have steak dinner and a beer on me.
RESPONSE FROM Nebraska Home Appliance:
I'm glad to hear that yours was a simple fix. Our trained technicians have the expertise to identify problems such as these very quickly due to their years of experience and training. I'm sorry that you are disappointed in the perceived value of the service, and we would love to talk about your experience. Please call our office at your earliest convenience and we would be happy to discuss the situation.
more