The Monogram Lady is the worst.\r
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A) Their merchandise is old....they rarely have new products - it's the same old, same old thing every time. Don't get me wrong - some of their stuff is cute; but there's a lot of junk in there.\r
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B) If you want something monogramed or embroidered, it takes forever. They are unreliable on getting it back to you on time and often have to push back their deadline. And when the product is finally ready, expect the person who calls you to be incredibly curt.\r
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C) The owner, a sloppy red-headed woman named Emily Preece, is incredibly rude. She has an attitude that is not cut out for customer service or the retail business. If one of the many young girls working the counter are unable to help you (they usually aren't), Emily marches out of the back area in her sweatpants and t-shirt. She doesn't apologize for problems and clearly doesn't understand that the customer should always be right - or at least that the customer should be treated with respect.
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