I've owned Toyotas all my life and have been in a lot of dealership service areas as we've moved frequently. First time at this one in Burien/Seattle area.Pros: Easy appointment process, polite & professional service personnel, clean environment, quick service. Cons: Do they not have shuttle service? I was never asked if I wanted a ride home vs waiting in their somewhat tiny and uncomfortable waiting area. Coffee was available, but I would recommend having a second carafe ready to go out when first one is emptied. It took a very, very long time to bring out additional coffee...this could lead to some very cranky customers.
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