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Editorial review from Citysearch - Review by citysearch c | Quality Custom Decks

Quality Custom Decks

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Editorial review from Citysearch 10/23/2013

If you like having to harass a company to get them to finish the job- then these guys are for you. For starters... Do NOT give them your CC number. They charged the final amount before the deck was completed- and it was ""completed"" poorly.\r I will try to keep this short\r \r The deck took over a month to complete: This was due to a few rainy days but mostly because the guys kept running out of material. It would be days before the would show up again. \r \r We had to leave for vacation for 2 weeks and Josh PROMISED he himself would do the final walk through and make sure everything was perfect then charge the final payment. Well- we have security cameras and on the day they charged us we checked them and the deck was not done. I sent Josh an email and he promised it would be complete the next day when we came back home. They did a mediocre job on the bench- it looks cheap and was unstable (mind you we are 15 feet up from the ground). They left off a ton of pieces and to top it off they didnt install the correct railing that we paid $800 extra for. \r \r That was October 9th. We had to call, and email many times to get them to come back out- today they just ""finished"" all of their errors. The decided to use our outdoor dining table as a saw bench- and left the entire deck and table covered in saw dust. The driveway was also left with a ton of composite pieces all over it. The guys just left the place a disaster.\r \r Who knows if we will ever see our $800- but I HIGHLY recommend not giving them any banking info to charge you until you are 100% happy. Like their contract SAYS they will do. When I finally had to threaten to call the credit card company for our money back until they finished Josh got defensive and actually flat out lied ""You told me I could charge the card and then when you returned we would do a walk through together"". No sir- no way in hell would I give you the final payment of THOUSANDS of dollars before the job is done. Too bad it was a phone call where the final payment was agreed upon and not in writing.\r \r These guys also sub contract out to people so you aren't really getting the people you expect to be and you have no idea how good of a job they will do. \r \r We paid double the price for composite decking and they scratched most of the pieces while installing. It also stains easily- they forget to tell you that.\r \r Wouldnt recommend more
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