The requested service performed was OK. However, I received an unsolicited quote to replace the struts and shocks.
Here's why it was outrageous:
1) The front struts on this car were replaced just 3 months ago.
2) You parts quote for a strut was $183. The actual cost to replace these struts was $100 each.
3) Why in the world would I want to spend over $800 for this type of replacement on a vehicle which has over 164K miles on it.
You may gain some business from this type of quote, but in this case it has cost you a customer and I am a local resident.
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