Coming from a multi-generation Toyota family, I can honestly say this is THE WORST Toyota dealership we have ever been to! \r
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Sales - absolutely pathetic, untrained, non-responsive and judgmental salespeople I have dealt with. Our multicultural family was all but blown off because we asked for a list of all discounts and dealer incentives - they refused saying we weren't serious because we didn't want to drive the car and were comparing to a more expensive model/brand! New. Car. Sale. Lost.\r
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Service - don't even get me started. Wasted a complete day due to a plethora of mistakes and miscommunications on their end. When we returned for the vehicle, 8 hours later with no work done and no return communication made, the snot-nosed pretty boy ""service manager"" tried to belittle us and twist words and facts to make it all our fault. A simple ""I'm sorry, we'll fix it"" would have been great but apparently everyone there thinks they are better than the clients...why, because they have employment? Hah!\r
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Will make the extra drive to Phoenix in the future - will be worth our while. Two clients, and a third one soon to be driving, LOST.\r
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