I called the office on Sat, 9/21/13 at 1 pm and spoke to Sally to get price and terms for a refrigerator service call. Sally told me that the service call was $69.95 but that it would be credited against the bill if the work is done by them. I also asked her about the senior discount that is clearly advertised on their website. Sally said she would make a note of it on the bill (she didn't). I gave Sally the make and model of the refrigerator. We made an appointment for Mon. 9/23/13 at 5 pm.
Garry came out and spent 20 minutes cleaning the coils, and checking the water and ice in the door. He charged $115 and when asked about the credit for $69.95, he said they had a set minimum fee. When asked about the senior discount, he said it isn't given on rentals. When Sally was called the next day in order to lodge a complaint and get a credit for the overcharge, she changed her tune and this time said the same thing that Garry had said the night before.
Here's the problem, Sally knew the make and model of the refrigerator when she made the appointment, so she should have been honest about it and told me that the minimum charge was $115. She also knew the repair was for a rental property, so she should have been honest about that too, and told me that we wouldn't get a senior discount..
I will probably also complain to BBB and write another review on Google. I know I can dispute the credit-card charge because this company is blatantly dishonest and I can easily prove it since I recorded the call just as they said they would. But why bother? I will never call them again. I figure they lose because we own numerous properties and lots & lots & lots of appliances. Not to mention I will tell everyone (like all of you) about my bad experience.
And then there's the bad Karma they are creating for themselves by breaking the Golden Rule. Ouch!
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