M. Rich came to our house after one of his co-workers had done what amounted to a cursory job. Mr. Rich had a lovely positive manner. He took a real interest in our house. He realized that as a retired couple, and having been without heat, in the cold for 2 days, we needed heat right away! He inspected the furnace, did a tune up and gave us the best analysis for a good cost effective solution. He then proceeded to follow through by getting the new filters and changing them out for us. By the time he left, 2-3 hours later, we were completely set up for the year. He had the good old fashioned american attitude and good service that everyone looks for, and we just cant thank him enough. It is nice to see someone that will see a job through to the finish!
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