I've had three separate points of contact with this store over the course of a week - once in person, and twice on the phone.\r
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F A N T A S T I C Customer Service!!! In fact, I think their customer service is outstanding.\r
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After talking with them on the phone, I did extensive research on the web before making my decision on what tires to buy. I called the shop again a few days later to check on the availability of my selection, I learned that the tire has been very popular since it came out last autumn and the manufacturer had not anticipated the tire's popularity; therefore, it was unknown when they would become available in my size. Still driving on my summer tires, I wanted new winter tires n o w. I'd already invested in a good amount of time researching, and felt like I was back to square one. \r
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However, I told Michael I had looked at Michelins, but my reason for avoiding Michelins (their relatively high cost), he shared with me that he'd recently installed a set of them on his brother's car and he's really pleased with them. He even took things one step further and made me an offer on a set of Michelins I couldn't refuse (since my first choice simply wasn't available). He was able to do that, I suppose, since he's the owner.\r
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I was in and out within 45 minutes on a Friday afternoon. They placed each of my summer tires in a plastic bag and loaded them into my car and replaced the locking lug back in the spare tire compartment where it belongs. They provided me with proper tire inflation information for future reference and invited me to return for free pressure checks and tire rotations.\r
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I had the pleasure of driving away very confident with my purchase.
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