We got a great rate in our refi, but up until the very day of the closing we were kept completely in the dark about what was happening. The loan officer never returned a single one of my phone calls (I made three over the course of the loan process). I also had to instruct the title company doing the closing to create at least one key document that was needed to assure clear title for the transaction (I am a title insurance attorney). This company provides great rates, but you are definitely taking your chances if you go with them. Use at your own risk and don't expect good service or communication!
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