As someone who is very picky about who services his vehicle (2005 TSX), I have been to many Honda/Acura dealerships and service repair centers in the areas around Denver and Golden. These have included, but are not limited to; Planet Honda, Ralph Schomp Honda, Gaylord's Garage, Flatirons Acura, and Burt Kuni Honda.\r
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Courtesy Acura has been my primary source of maintenance on my car since purchase a few years ago because of their honesty and professionalism. Have they done every service or maintenance without issue? No, but none of the dealerships have. Everyone makes mistakes, and everyone will have a sub-par service from time to time. What differentiates Courtesy Acura from other locations is how they handle the situation when it arises. Where the other locations have simply blown the issues off and make excuses, Courtesy Acura actually takes matters seriously and remedies the situation more than appropriately. They are also have some of the most honest advisors around; with Andy Fiedler being my first choice. Not only are they straight forward with their information, but they are genuinely willing to discuss matters with you. Being a mechanical engineer, the ability to discuss exactly what is going on in a technical manner is very important to me. I don't like being talked down to as if I don't know the difference between a camshaft and a crankshaft, and I don't like having the details glossed over. While I know they can explain everything to those who may not know, they don't automatically assume and treat you like an idiot. They are also willing to provide proof of what they say needs or does not need maintenance. If I ask anyone at many other dealerships for proof that my transmission fluid is dirty or that my brake pads need replacing immediately, I get scoffed at as if proof is not something I get, and I should just pony up my money.\r
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The only downside I can say to this dealership is that they are more expensive that most of the other dealerships I have been to. Usually it's a marginal increase in price, which is completely worth it for the peace of mind and service advisors. Sometimes, as I found when quoting my clutch replacement, they are quite a bit more expensive than competitors. However, I have found out that going with a lower cost repair does in fact mean you get a lower quality repair. In saving $800 by going to a small Honda/Acura shop to replace my clutch, I almost had significant damage to my car due to their poor re-assembly techniques. I strongly recommend spending the extra cash, and get a reliable repair almost every time at Courtesy Acura.
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