I travel a lot for work. Once I forgot my medication while traveling and called to at least get 1-2 pills. They would not fill my prescription without seeing me! The medication is not a controlled substance and I have horrible side effects when I don't take it. All of which I told to the DR (Dr Jones). He didn't care. They only care about my co-pay and the hundreds of dollars they get from my insurance company. They forced me to wait until I got back to schedule an apt to get a refill!\r
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This just happened a 2nd time. I called Monday to get a refill. Hit 4 to get the the pharmacy. The first thing the woman (Nancy I believe) said when she answered was ""I am not supposed to be doing this but how can I help you?"" Ok who says that? I told her my situation and she said it would take 24 hours to get a refill looked at by the DR. I called Tuesday Morning and NOBODY looked at it. I then called Wed (3 days without pills) and NOBODY looked at it still. The woman said ""Hang in there"". Of the 3 DR's I have seen there 2 of them were on vacation and Dr Jones didn't have time to look at my script. At this time I was going through withdrawal and I get really irritable. I basically told her that this is rediculous and honestly was raising my voice but not screaming or being insane. Heck my boss was right next to me and he said ""Well you are taking pills because of anxiety and you are being anxious on the phone, what do they expect?. The woman ended up hanging up on me 3 times. 1 time was because I simply said, ""Well nobody has yet to call me back why would you?"" Apparently she doesn't like the truth. She ended up telling Dr Jones that I was yelling and screaming (all of which was a lie) and ""He was upset and wasn't happy"". Not once did anybody ask me how I was doing without my meds! Not once! All they cared about was getting me off the phone and scheduling another appointment with me. \r
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Some office manager ended up calling me back and telling me I have 30 days to find a new DR. HA, like I would stay there after this. I hope somebody finds this review helpful and doesn't go there because of it.\r
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First Colonial Family practice doesn't care about your well-being, PERIOD.
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