I've only experienced an emergency visit, so I can't rate their routine care. From the moment I walked in the door, they took care of both my beloved cat and me. They immediately recognized she was in distress and took her straight to the back. The doctor was with me very soon after, and clearly explained what was happening, step by step. She made sure to update me very often, so I was never waiting for long. She explained all my options and didn't try to upsale me on anything. In fact she was quite honest about my cat's chances of survival.
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