We have gotten service from Polestar for a few years for AC/Furnance maintenance, replacing hotwater heater and sump pump. This spring's maintenance technician told us that our AC/Furnace was getting close to the end of its life and might require replacement soon. Sure enough about 10 days ago the AC failed. I called them around 7:30 PM Friday and the technician came the following morning just after 8 AM. He explained what was wrong with the AC and the replacement was what we had to do. Within an hour the sales guy called with the proposal and we had the new AC/Furnance installed by 3 PM that afternoon, within 24 hours of contacting them. The price was a bit higher than we expected but their service was excellent. A week later another technician came to make sure everything was installed properly. They all are service-oriented and friendly. I would recommend them to our friends and neighbors.
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