Chris came to my house on Saturday because my HE washer wasn't working. He hooked the washer to the electronic reader with no reading, told us it needed a new "control" and that might not fix the sound the washer had been making. We paid the $69 service fee. On Monday, I called the company I bought it from, they sent someone out. He looked under the washer, it was a pulley that broke and the belt fell off. The washer had a kill switch, so because the belt was off, the electronic panel won't work. Chris never looked under the washer. I called this company Monday after it was fixed, the lady that answered asked for the documentation from the company that fixed the washer and she would have a manager call me. I sent the info and have NEVER heard back!
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