DO NOT USE THOMPSON APPLIANCE. We called Thompson's out to repair our microwave went a sensor went out. A little over a month later, all three of the microwaves sensors went out, including the one they had just replaced. We were charged a service call fee for them to come out to determine what the problem was, and then charged again for the actual repair. We also had them repair our ice maker when they repaired the microwave the second time. Less than a month later, lo and behold, the ice maker is broken again. During that time frame, my wife and I moved from Arlington. Thompson's would not travel out to Aledo (our address is Aledo even though we live in West Fort Worth) to repair or replace the ice maker unless we agreed to pay a $50 surcharge for travel. Craig even had the audacity to tell me that if we moved the refrigerator back to Arlington, he would repair it for free. Thompson's has shown me that they have no consideration for their customers and that they apparently use shabby repair parts. Anyone considering using them should look elsewhere for quality parts and better customer service.
more