I worked with Abu Badar while purchasing a used Jeep at Jennings Chevrolet. At first I was less than impressed. The first time I looked at the vehicle, it was dirty on the inside, had a tear in the seat and didn't start. When I came back late on a Saturday, Abu had the vehicle detailed and it looked terrific. Abu and his sales manager stayed late to negotiate a deal which was complete about a half hour after closing time. The transaction took a sour note on Sunday, when the Jeep didn't start. It was determined the battery was bad and needed to be replaced. Monday I called Abu and told him what happened. He immediately apologized and told me to send him the bill. There was no argument or run-around with him and he did what was justified. As part of the sales terms, I returned later in the week to have the leather fixed at no charge. While Abu was busy with another customer, he made a point to come talk to me, and apologize again for the battery while I waited for the repair. I was very satisfied how Abu handled everything and the leather turned out terrific like he promised. There were many ways this situation could have been handled and I think Abu handled it in the best possible way for his customer. While I wasn't pleased I had to go through all of this, I am happy that everything turned out well and I am still satisfied.
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