I took the box from a product (an inhaler) with me to the store and asked them to order it. They took my phone number (got it wrong, but I caught that and corrected it), called me about two weeks later (day before yesterday), and left a voicemail message that it had come in. (I wish they'd left phone number and/or store hours, but oh well.)\r
Today I went back to buy the product and found that they had ordered the wrong thing (pills instead of inhaler, sinus instead of lung). The owner said, oh, I didn't understand that that was what you wanted. (In his defense, it was not he who took the original order. But still ?.) He looked up the product on the supplier's sheet, found it, asked how many I wanted. I asked what the price was, and when he told me, I said that I have an online source sells it for about half the price, thanked him for his help, and left.\r
Big point: he never apologized for his employee's error or for my having to make the trip back to the store.\r
I prefer to buy local
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