Long review, but I have so much good to say about Family Air! I have had dealings with them on three occasions. First, when I needed to replace my 25 year old furnace and they were able to recommend a unit that was exactly what I needed and at a discounted price! The installation went smoothly, and the guys that put it in treated my home with great care - were very polite and courteous. Second, when I felt the airflow noise of my new unit was too much for my small condo, they came right back out and installed a different type of vent that fixed the noise issue and didn't even charge me for labor to do it! Lastly, when I blew a fuse in the furnace unit while installing a new thermostat (dummy me for not unplugging the unit first), Jerry Sr. talked me through how to fix the problem over the phone, even allowing me to call him back after I had to run to the store to buy new fuses....saving me a service call! You rarely find a company these days that provides the exceptional service that Family Air does. I think the word "family" in their busines name is referring to the company being family owned...but in my experience I see it that they treat their customers like "family" and go out of their way to provide service that is top-notch. Thank you Jerry and all at Family Air!
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