Where do I even start? First, I was measured incorrectly and the seamstress even told me so; this caused much more work for alterations but she was so nice and recognized the problem was the staff's fault (I sure hadn't measured myself! And my measurements were WAY off - clearly I had not just changed sizes in one month) so she didn't charge me extra for the work. When I complained later to the owner, she said that was impossible and I must have dieted because apparently that's what all brides do in excess before their weddings (I haven't changed weight by a single pound in over 10 years so clearly that was not the case). Also, all my bridesmaids were measured and told to purchase dresses much larger than what they knew they should be getting. My new sister in law even protested why she would need to order a 12 when in real dress sizes she is never larger than a 4. She was told that they would not order it for her if she didn't go with the 12. When the dresses came in, her dress was so large that when she put in on and let go with her hands it fell straight to the floor. When I complained about this later on I again was told that was impossible. The men ordered their tuxes from this awful place also. My dad's vest was the wrong size and I stopped in to make a change. The woman told me she would order the correct size and it would be ready the next day (day of the rehearsal). My then fiance went to pick it up before the rehearsal and was told it was never ordered and I must be mistaken. He put the owner on the phone and luckily I was able to remember exactly who I spoke with, what she was wearing, etc, which proved I was there the evening before. Only after proving myself did she say she would make sure to have the vest the next morning. I was not happy with this plan as the store is the opposite direction of where our wedding was held and we had no time to go pick it up. We made it happen anyways though because we had to. I could not believe how rude the owner was when I complained after my wedding. She made everything seem like MY fault even though I was the paying customer and they should be doing everything they can to make my day and my experience with them special. I have told so many people to NEVER go to that store. Any bridal shop that makes a bride cry before and after her wedding should be closed down!!!!
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