One time, I explained the ducting that needed replacing. I explained that their technicians had already seen and discussed the problem with me and that I needed a quote. Receptionist scheduled a service call to quote exactly what I had explained. They billed me $90 (without telling me beforehand) for that quote. I ended up doing it myself in 1 hour when their quote included 2 professionals doing it for 2 hours (4 hours billed).
Pros: null
Cons: null
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