Dr. Wyndhamsmith is a good dentist however his staff and his partner Dr. Kim are unprofessional and rude. I went to the Pasadena office and needed a new crown, Martin at the front desk recommended Dr. Kim. My first visit was uneventful, however when I went back to get my crowns they looked horrible. Instead of Dr. Kim listening to my concerns he started arguing with me and told me that was the best he could do. He told me to bring someone I trusted with me next time. So I decided to ask one of his dental assistance if she thought my teeth looked ok. She agreed that they looked bad and needed rework. \r
Thankfully Dr. Wyndhamsmith came and had to start the process all over again since Dr. Kim's work was obviously a disaster. I had to come back a few times to get everything taken care of. Martin then told me that my paperwork was all completed and sent to the insurance. After 3 weeks I had not heard anything back from the dentist office regarding reimbursement, so I called the insurance myself. \r
Come to find out Martin never submitted the correct paperwork and my claim was just sitting there. I called Martin and he was rude and unprofessional, and tried to tell me that he did me a favor. It's a shame because Dr. Wyndhamsmith is a good doctor however he is surrounded by a bunch of unprofessional and uncaring staff. DO NOT GO TO THAT OFFICE IF YOU WOULD LIKE TO HAVE A PLEASANT EXPERIENCE.\r
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