I am the maid of honor in my best friend's wedding, and I am the ONLY attendant in the bridal party. So, the bride and I went to Bel Fiore in January to shop for a bridesmaids dress for her JUNE wedding. We ended up buying a veil for the bride on this day, as well as my bridesmaid dress. The staff working for us that day told us that the dress and veil would be in around the middle of March...
The bride and I called the salon on May 8th to ask if the dress was close to being in or not. The response we both received was ""It will be in SOON"". The wedding is now three weeks away, and I still have major alterations that will need to be done on the dress. I expressed my concerns about having to get alterations done before the wedding, which were laughed off by the salon worker I was on the phone with.
The bride's mother called the next day (May 9th) to get an exact date of arrival from the shipment tracking of the dress. The staff nonchalantly told her that the dress arrived that morning, and they did not care to call and let me know.
Then, the staff proceeded to tell the bride's mother that the bride and I had been told multiple times that the dress would be in on April 30th.... which was a complete lie. We had never been given a specific date. The only timing that was given was the word ""soon"" each time we called to check. Either way, the dress was late coming in, and they were unable to tell us ANY date. Can you not track orders anymore? I am pretty sure I can track any order I make at any time.
I am very disappointed in the service that I and the bride have received from this salon. I had high hopes of a stress free experience, especially because we were only ordering ONE dress. I have been in multiple weddings with nine or more bridesmaids each, and all of our dresses came in way before this one dress did. Not to mention, I had to pay a $25 fee to ship my dress from the store to my house, which I was unaware of at the time I bought the dress. Now, I am scrambling to find someone to do alterations to my dress in time for the wedding. :(
more