We had windows done by Hansons. Everyone I talked to at the company, including the people on the phone and the installers, were courteous and polite. All my contact with them has been good. If people like that worked at AT&T, they would make more money.
With me and the people on the phone and with the installers, there was no miscommunication. Messages were passed in a timely fashion. I will get six more windows from them soon.
If they could polish up the salespeople a little bit more so that they give a quick and precise sales pitch, they would be doing well.
I was most satisfied with the fact that the product that was ordered came in a little bit ahead of time and the delivery and installation went better than promised. When I do order the other six windows for this house, I will specifically ask for the same installer who did the front two windows. I don't want anyone else on the job but him.
The reasons I picked Hansons was the quality of their product and their guarantee. I did not call any other companies because I have already decided that I would use Hansons for my windows. I have seen competitor's windows falling apart. I have seen a very bad Walside job where they took advantage of mentally handicapped people.
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