I bought glasses from Jay at the Broadway branch several months ago, the third or fourth pair I've gotten there over the years because it's a well run store with a knowledgable staff and comparatively reasonable prices. Although I've always been satisfied with my purchases, my new glasses pinched my nose. Every few weeks I'd go in to have them adjusted and was always treated well, by Jay or whomever was there when he wasn't. Jay even replaced the nose pads with silicone ones, but nothing worked. A week ago Jay adjusted my glasses once again, then amazed me by saying that if they still weren't right, even though I've had them for a while he'll exchange them for a new pair. ( Since I wear transitional and progressive lenses, they wouldn't be able to use my old ones in a new frame: it has to be a total replacement.) When I went in yesterday to say that I was still having trouble, Jay helped me find different frames; and soon I'll have a brand new pair of (lighter-weight) glasses. I'm sure that such generosity is way above and beyond what most other eyeglasses stores would do. I will be a customer for life.
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