what a crook. i took my mower in for an estimate to get it running again after the starter cord broke. they quoted me $90, citing how it was going to need a whole new starter assembly and the part alone cost $65. i thought that didn't sound right so i got on youtube, watched a 2 minute video showing how to replace the rope. i bought the new rope for $4.95 and replaced it myself with absolutely zero expertise. they said they couldn't simply replace the rope when i asked why it needed a whole new assembly, something about being bound up...blah blah blah. they couldn't really give me a good reason. it took me only 10 minutes to do and i found they had not even opened the top of the mower, because the caked on dirt was covering the bolts. i hate this place. i had to call them back to get the estimate and i had to call back after being put on hold over 15 minutes. i was the only person in the store when i picked it up and it took them 20 minutes just to check me out. lame.
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