I had been a patient since 2008. Dr. McNeel did a wonderful job on my breast implants and Dr. Fabian has done my Botox and Juvederm with great results.
BUT....the last time I went to see Dr. Hanna for my Botox and Juvederm, I was very unhappy with the results. I had a lump of juvederm on the right side of my mouth causing my face to be uneven and the creases around my mouth to stand out more instead of less. It gets even worse....He got the botox too close to my eye and I am left with one sagging eyelid. I went back for Dr. Fabian to examine what had been done to me and he put some stuff in there that was suppose to dissolve the Juvederm but told me that my eyelid situation would wear off in time and he could not really do anything to fix it. I was told that it would take a couple of days for the Juvederm to dissolve. In a couple of days I did not see a huge difference.
The office did very little to fix the situation and I have since been told that the eyelid can be repaired which they had no interest in doing for me. The unprofessional part of this whole thing is I never got an apology nor was I offered any kind of refund or discount on future service or shown any kind of remorse. Even more unprofessional, they send me promotional emails and I asked to be removed and explained why I wanted to be removed. I never even got a response to that email and i still kept receiving the promotional emails so I sent another email requesting to be removed and explained why again and added that I didn't get a response to my last email and that I have never even got an apology. Well, then I got a short response from them saying that they had been trying to remove me from the list and they don't know why I keep getting the emails......and that was all they said..
I went in there and paid them over $800 on that visit to come out looking and feeling better and I now look and feel worse than I did before I went. I cannot believe that this office has done nothing to make me feel better or even apologized after they messed up my face.
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