We have very little defense to offer on this complicated home manager arrangement. I, JJ Ortega and Derrell Moore, our operations manager, repeatedly worked on this situation with visits with the homemanager and the realtor on site more than once. We would have moved the homemanager out except that between us, the agent and the homeowner, it was determined that even with the awkward problems we had to work through to get the homemanager to correct all the items referenced in the homeowner’s complaint, the house, a 1970’s ranch in a dated neighborhood, would still be better off with someone in it than not.
In the end the house sold, we terminated the homemanager from our program and tried to learn from the experience as much as possible. We are not giving up on us and we hope others who have been using us successfully in Atlanta for the past 20 years won’t either. We still boast of having an A+ rating with the Better Business Bureau. We work hard to keep it.
My apologies to the homeowner and realtor.
Sincerely,
Dan Ortega, Owner since 1986.
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