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Worst Experience Ever - Review by citysearch c | Crazy Mama's Celestial Emporium

Crazy Mama's Celestial Emporium


Worst Experience Ever 4/1/2012

My mother and I had happened upon Crazy Mama's once before and when she had mentioned the pheromone perfume making session we thought it sounded great. We were planning to try to get a group together to do it, but when we saw the Groupon we jumped. We made an appointment and found a babysitter. On the day of our appointment we got there a little early and said we were there for our groupon experience. She very rudely stated that we needed to make an appointment to use them. I told her that we had and once she confirmed that we did in fact have an appointment she set us up at the table by the entrance. She then handed us the interview papers and stated that she normally had someone at the shop helping her when she did these. From that point on the shop door kept continually opening with her friends and people coming in from the Old Town Spring Wine Festival. She would constantly stop our paid for session to shoot the breeze, offer advice, and sell items. She kept telling us that she was going to lock it so she could focus but she never actually followed through. Now I understand this is her business but we were customers and at least deserved a modicum of customer service. The in shop interruptions were not the only pauses during our session. Her husband called twice and she paused with us to chat with him. We finally had had enough when during our second hour there this one family interrupted our session and they were receiving phenomenal customer service for thirty minutes of our paid for time while we were left twiddling our thumbs. We requested our groupon back and left without what we had come for. It was absolutely horrible! She may normally have great reviews but when she is running that shop alone I would avoid it at all costs. I will never visit her shop again even though I am in Old Town Spring at least once every two weeks. more
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