As an owner and stylist it is always hard when you find you've offended a client. That being said, I am very confused by this review. I have absolutely no idea who this could be! Although not everyone feels comfortable voicing their dissatisfaction face to face, as a professional I am always willing and grateful to fix a problem if I know it exists. It is my personal mission to send Everyone out the door with a look they love. Had this person told me she was unhappy at any step in the process I would have gladly righted the wrong, up to and including a full refund of the service. I have Never in my professional life over-charged someone for a service - my prices are clearly posted - I am truly sorry for this person's experience and only wish she had contacted me in person. Please read the rest of my reviews... 99% of my clients are ""5 Star Satisfied"".
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