I've lived at a GMS Management property for 1 year. My lease was up this month and when I called the office to let them know I wouldn't be re-newing, they asked what they could do to keep me as a tenant. I suggested lowering my rent, and the office manager said she'd call the main office to see what she could do. After calling the office manager back several times over 3 weeks, I was unable to get a straight answer as to whether or not my rent would be lowered. After many phone calls, I decided to stop into the office. The office manager told me straight out that no, my rent wouldn't be lowered. And since my lease was up in 5 days and I hadn't found another apartment, why don't I just go ahead and sign a new lease? Very clever, GMS. Thanks for backing me into a lease I didn't want to be in by stringing me along. And of course, my rent was raised by $15 as soon as the new lease was signed.
My other bad experience (besides the horribly snide and condescending girls who work in the office) happened a week after I moved in. I'm divorced and have a hyphenated last name. The office put only part of my last name on my mailbox and I wasn't getting all of my mail. So I added the second part of my last name to the label on a Friday and went out of town that weekend. I came home Sunday night to a snotty email saying I wasn't allowed to have anyone else living in my apartment without their permission and to call them as soon as possible. Wait...WHAT? I called them the next morning and asked if there was anywhere in my lease that said I wasn't able to have a hyphenated last name. I didn't get an apology for their rudeness just a ""Oh, well you should have told us. We would have made you a new mailbox label"". God, you people are ridiculous. If you EVER think about living at a GMS Management property, run away in the opposite direction. I really hope someone who cares at that company sees these reviews and tries to make some changes.
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