Dr. Charles Chu is a horrible doctor, don’t see him. See Dr. Jennifer Siaam instead, as she was able to quickly and dramatically help reduce my foot pain (better orthotics and night splints) while Dr. Chu caused me 2 months+ of increased foot pain.
I saw Dr. Chu 6 times and he always made me wait an hour just to be checked in. I asked 3 other patients waiting in the reception area if this was common and all 3 confirmed this happens every time. Dr. Chu books each patient in 15 minute increments and is always being delayed since his appointments run longer 15 minutes. When I brought this to his attention, he took no responsibility but instead blamed it on his staff and government regulations (other doctors don’t seem to have this problem).
He also overpromises and under delivers. He sold me on a new pair of orthotics claiming he guaranteed they would solve my foot issues. After a month of tweaking and wearing the orthotics according to his instructions, it actually made my foot problems worse. The only thing positive I can say about Dr. Chu is that he was willing to try to make his uncomfortable orthotics better and tweak them for free upon follow-up visits, but this did not solve the problem and I had to wait each time to see him, even when promised I wouldn’t have to wait so long upon subsequent morning visits.
After 3 attempts to try to make the orthotics better which failed, I got tired of dealing (and waiting on) with him. Stay away!
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