Wanted to use Blooms Direct for our wedding flowers. We met with the wedding coordinator and liked her idea, but in order to receive a proposal with a price estimate, you have to pay a non-refundable $100. Weird. This is not the norm. We went ahead and paid it with the promise of a proposal in a week. Long story short, two months later we still did not have a proposal. They said the lady we met with was in the hospital, but only told me this after I went into the store to inquire about our proposal; no one was going to tell us to expect a long delay in receiving the proposal. Funny thing was, apparently they don't have another person in the place who can put together a proposal, but they had someone to take the check to the bank... The whole situation just seemed strange and like something was off. I would say that they were very good about giving us our non-refundable deposit back. We have since moved on to somewhere else, but if you want to use Blooms Direct, I would flat out say no to the $100 deposit and stay on top of communication with them.
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