I have been going to Zena's since I moved to Baltimore in August. I was a little nervous but read online reviews and found Elizabeth and seriously lucked out. She is quick and talks throughout the entire process (I'm in and out in like 10 min!) so you don't even feel uncomfortable. More over, if you ever mention you have a special event coming up, she takes the time to pluck anything extra and even gives you free samples for treatment of ingrown hairs. As a medical student with little if any time to spare, I appreciate how quick she is (really, who wants to drag out a brazilian?) and have never had any problems with sanitation. And I would definitely notice. I have had a wax by someone else at Zena's and wasn't nearly as satisfied so I now make sure to come in on days when Elizabeth is working. Which isn't hard because she works every Tues and Wed (student discount days!) and will even come in on weekends. Finding a good salon was key, and definitely made the move from Boston a lot easier. Elizabeth also keeps me update on cool bars and restaurants to try which is good because aside from coming for waxes I basically live at the library. I would definitely recommend Zena's!