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They go back on their word... - Review by citysearch c | Queen Appliance & Mattress Superstore

Queen Appliance & Mattress Superstore


They go back on their word... 4/1/2012

I was in the Phoenixville showroom, was working with their GM, and had a nice experience while I was there...and was also given a rebate on one of the 3 items that was ordered! When we realized that one of the items that was going to be ordered was actually incorrect, they were unable to match the price at another dealer, their GM, said that he understood completely if we chose to purchase that item someplace else. After much thought, we chose to purchase 2 of the 3 items through Queens. When I called to confirm, I left multiple messages for him, and never got a returned call. When I finally got a hold of him I mentioned that I had left several messages, and wanted know if he got them before I went into the details of our decision. He said that he didn't have a voicemail (which he does because it is on his business card), and that he only gets messages on the main message system. When i told him that i had left one there as well, he then said that they don't use that one either. I should have known then that it wasn't going to end well. I told him of the choice we were making, and would like to order the other items with the rebate that was quoted on one of the items we were still purchasing. He proceeded to say it was for the item we were canceling...when this was NOT the case when we were ordering all 3 initially. When I politely told him otherwise, he proceeded to tell me that he would have to ""check on that"". I mentioned that I had the paperwork in front of me, and that this had been discussed in the days prior. He still continued to say that he didn't believe this was case, and then proceeded to say that he was canceling my order. When I asked why, his only reply was that by law he can choose to cancel any order he wishes to. PLEASE under no circumstance do business with Queens. He was very rude, and went back on his word. I would rather work with people that can be trusted and pay an additional amount of money for the appliance, than work with people that can't be trusted. If you do choose to go there, stick to your guns, and make sure that you take good notes of everything they say...because you never know what they will do. more
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