As a current tenant with Pioneer, I almost feel as if the previous reviews were planted, in PPM's favor. I have been a responsible tenant for 8 years now but, have only been with PPM for >6 months. This is probably the most unresponsive property management company that I have ever rented through. Anytime I have any questions or work orders to place, I can't ever seem to get anyone on the phone, nor any response to emails/ voicemails. I have attempted email contact numerous times as well as phone contact (up to a combination of 10+ attempts) and the ONLY response I seem to get, is from 3rd parties (outside maintenance/ cleaning crews) - IF that. Things in the unit that I moved into were very much subpar, from the broken/ dirty/ very dated kitchen appliances to the actual condition of the apartment (cleanliness wise) with large amount of mold, etc. At some point these issues become SAFETY issues - from the quality of air coming from the dated, extremely dirty air unit, to the gas stove that gets so hot on the top of the unit that it is burning the enamel off the stove top, to the black mold accumulated in the kitchen appliances. Obvious repairs were only minor band-aided, only to become an issue again. This company tries to cut corners, to save money and it's just not working. I understand this is a business, but there needs to be some responsibility to the tenant as well. Tenants are the ones paying the bills, after all. I would NOT suggest renting through this company, ever. I certainly will not be renewing any leases with them.
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