I actually wish I could give less than one star! We had ceramic tile installed in our kitchen a year ago. we were remodeling so our kitchen was empty. The installer only worked half days and didn't start right away on the first day which resulted in the need for an extra day to complete the job. that pushed back our cabinet and appliance install for the weekend. Within 2 months, we noticed that the grout seemed to be washing away, was dusty and soft enough to scratch out with a fingernail. We called the company which took weeks to get back to us. by the time we finally talked with the appropriate person there were holes in the grout the size of a pea or larger. An installer came a month and a half after our original call and filled in low areas with grout and brushed on something that was supposed to harden the grout. It didn't work. we had the grout removed and completely redone about a month later (5 months after the original install). that grout also failed this time within about 4 months. The installer removed the grout for the second time and regrouted. It failed in less than a week. the third time we had our grout removed and replaced with an epoxy which was just about 3 weeks ago. Each time the grout was removed the saw nicked the tiles so my floor now looks like it was ripped out of an old kitchen and reused in mine. I would NEVER recommend them to anyone! I paid for a product that looks like crap and was told, by the owner, that there would be no refunds for the less than acceptable apperance of my floor that I now am stuck with.
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