I am supremely glad I decided to write a review at this time, especially after reading the last review from a Berry listener. I too am a faithful listener of Mr Berry and do take into consideration his endorsements. Thus I too had Oops come to my home for a trial cleaning if you will. Doug was the gentleman that arrived, early I might add, and was truly the hardest working carpet cleaner I have ever seen. I too have lived all over these United States and have witnessed cleaning the country wide and this company is by far the best. In regards to the ""upsell"" - Doug explained my options thoroughly and I proceeded to have my downstairs area cleaned to his recommendation. I am able to make my own decisions based on the information provided to me, and did so. Because of his exceptional work I will be having him return to complete the upstairs portion of my home. Oops is the great American company that Michael Berry endorses, and are exactly what you represent them to be. Let the buyer beware and if you are not comfortable with an ""upsell"" then say no. It is not rocket science. I realize this is a public forum, but good grief! Let Oops come to your home and wow you too. Thanks Doug!
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