Dear Michael,
Many of us listen to your show(s) and find you as a credible personality when you make recommendations. On this basis I believe you should be aware of the practices of Oops Steam Cleaners. They are not at all what you represent them to be. They try to up sell the entire time you talk with them. The $99.00 (now ($139) special does not include much of anything. After I agreed to $247.00 to clean 3 rugs they tried to charge almost $400.00 when they finished. I refused to pay. After they cleaned the rugs they rolled up two of them. I was there when my wife asked if this was going to damage the rugs and they said they were dry and not a problem. Last week my wife had an appraiser out to look at the rugs and they were ruined. We called the company and the owner came out to look at the rugs. In that meeting I was not there but talked to him over the phone. I explained to him what had happened and he called me a lair. I explained to him we questioned rolling them up and he said his people know better. I then said if we did request it why did they not mention it would be a bad idea to roll them up?they are the professionals. (We did not make the request to roll them up and in fact has made space available for them to dry.) After the liar comment I told him to get out of my house.
I have lived in four Texas cities and Manhattan. I have had rugs cleaned in all of these cities and at no time have I ever been as hustled as I was by Oops. It is my recommendation you drop your personal recommendation as I believe it will undermine your own credibility to your listeners.
In summary:
The base service means they show up.
They are not on time.
They up sell constantly.
Once a price is agreed on they try to charge more.
They rolled up a wet rug stating it was dry and not a problem.
They lied to us.
They called me the customer a liar.
These are not the kind of people you want to recommend to go into the homes of your listeners.
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