McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there.
We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless.
I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online.
They continually said they could not find anyhing and every car I asked about from their online inventory was either ""already sold"" or ""unsuitable for sale"".
I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes!
Your time and money are better spent elsewhere than McKenney Chevrolet.
more