I recently went to Ginstar located at 270 Cobb Pkwy in Marietta. The guy at the front is always rude and despicable. This has been my third visit at this location. The second and final visits were atrocious. On my final visit I had to bring my laptop back because I was experiencing the same problem that I that I had when I brought it in for the first time within 2 days of being repaired here. When I picked up the laptop, there were two people ahead of me and this guy just stops abruptly and hands me my laptop and walks away not saying a word. I then asked nicely ""What did you do that was different from the last visit?"" He then replied-- (but not before cutting me off before I could finish the sentence) "" Its working fine"".
I reminded him that he told me when I picked it up the 1st time that it was working fine and that I didn't want to keep making a trip to get my laptop repaired for the same thing. He then replies, ""You don't have to"", and even suggested that I buy a new one if it happens again.
This laptop is fairly new and I asked him, ""Why would I want to buy a new laptop""? I paid him for a service that has not been corrected.
He continued to cut off my conversation and being rude in front of his customers.
When I told him that I didn't like his customer service--he replied back to me ""And I don't like you either"".
The lady that worked in the back who does the repair work thought his comment was funny and was laughing.
I will not ever go back to these people again and will have to suck up the expense of not getting my laptop issue resolved. I would not even trust these people to do anything further to my computer with their mindsets and unprofessionalism.
NEVER will I do Business with these people AGAIN!!!!!
more