Can I give them a 6? Fentress Builders is phenomenal. First, if there are any issues, and every builder has them, they are all from the subcontractors and not Fentress themselves. And anytime there were issues, they followed up and got them fixed.
For example, our company is building a restaurant. One of the subcontractors cut the shelves the wrong size and put in the pegs to have them hung. When they installed it, the entire cabinet collapsed and four hundred dollars worth of alcohol dumped on the ground. The subcontractor just offered to rebuild the cabinets, so we were like, "Who's gonna pay for the booze?" Fentress made them rebuild the cabinets and billed them for the alcohol. They made sure everything is alright.
They're just a premium enterprise. You do pay more for it, but their service is worth it. If I call with a request, they're on it in 24 hours and it's taken care of without me ever having to repeat myself.
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