I called Superior after another mover changed the date they would deliver my furniture to a week later. We we happy that they could accommodate us. We gave them a very detailed list and was quoted one price. After the truck was loaded, I was told that I needed to pay an additional $450. I was still ok with that since the number of boxes was higher that what we had estimated. We moved from the Philadelphia suburbs to South Carolina. We took the insurance and the majority of our items arrived in good condition. Some china and the power washer were broken. You could tell from the box that it was dropped since the bottom was crushed. Also the power washer was in perfect condition and when it arrived, it was broken. I called and was told that I needed to write a letter detailing the damage. I did that two weeks ago and I am still waiting for the disposition. I was told that they might not be able to get anything from the insurance carrier because they did not know the condition of the power washer prior to shipment. Geez, I do not think anyone would argue that someone would not spend almost 3000 to move and pay that price to move a broken useless power washer. In addition, I was told that because we packed the china, there was no guarantee that the claim would be honored. What is the use of getting insurance if they will not honor it. Oh... and the best part, the truck arrives at our new home in Sc and they do not have the key to open the back of the truck. They had to go to a gas station and get a hack saw to open the back of the truck. The movers were very nice and polite, but I do have serious issues with the company and the handling of my insurance claim. I am awaiting the answer but for now I would not give this company more than a two star rating. All of the good was cancelled by the insurance issue. If you use these guys, move your valuables or breakable items in your own car and do not bother getting the insurance since they do not honor it.
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